The Castro Theatre is in an internationally renowned LGBTQ+ neighborhood. By attending an event at the Castro Theatre, you agree to behave with respect for the LGBTQ+ residents, visitors and culture you will encounter when you visit the area. Ticket holders who violate this agreement may be excluded from acquiring tickets to future events at the Castro Theatre.

Event Info

We’re delighted to have you join us at the historic Castro Theatre. Here’s a summary of what you need to know:

Getting Here

Address

The Castro Theatre is located at 429 Castro Street, San Francisco, CA 94114

Parking

Parking is limited in the area, we encourage carpooling and use of public transportation. Though we do not own or operate any garages, metered street and lot parking is available through SFMTA and other private providers. Please actively monitor time restrictions to stay current on payment. A full list of SFMTA operated locations can be found here.

Public Transit

The nearest public transportation hub is Castro Station.

Plan your trip via BART and/or MUNI:
https://www.bart.gov/planner.

Plan your trip via Caltrain here:
https://www.caltrain.com/routes?active_tab=trip_planner_tab

Bike Parking

We do not own or operate bike parking. However, the many SFMTA operated locations (enter Castro Theatre). Plan your trip here.

Ticketing

Purchasing

The Castro Theatre is open to outside producers for rental. As such, please check the event listing for the producers box office information. Be wary of any third-party websites not listed on your Castro Theatre event page as we unfortuanetly have no mechanism for verifying tickets purchased outside of the event producers official ticketing partner.

In Person Box Office

We do not offer regular on-site box office hours. Please visit event listings for day of event in person purchasing and will call hours.

Refunds & Exchanges

All sales are final. There are no refunds or exchanges unless a show has been postponed or cancelled. If you have purchased tickets to a postponed event, your tickets will be honored at the rescheduled date. Ticket buyers who are unable to attend a rescheduled show date may request a refund up to 30 days after the rescheduled show announcement. This will allow others who can attend the new date to purchase your tickets. For cancelled shows, tickets will be automatically refunded to your original method of payment. Note, the Castro Theatre allows for outside producers to rent the theatre, events not produced by the Castro Theatre will have different refund and exchange policies. Please reference the individual event page for confirmation on this policy.

Age Restriction

Due to capacity restrictions, everyone attending must have a ticket regardless of age. Children under four years of age are discouraged from attending except for events specifically geared towards children.

ADA Seating

If you have a specific concern or accessibility request for an upcoming event, please contact us in advance so we can best accommodate your needs at contact@anotherplanetent.com

Seating Map

Pre-Sales

The Castro Theatre offers online-only presales for most of our events. We recommend that you subscribe to our mailing list on our homepage to receive presale passwords and show announcements directly via email, though you can also find presale passwords and on sale times on our website by clicking on the event on our homepage, when available.

Rental Events: As we allow outisde producers to rent the theatre, please utilize the event page listing you are interested in for presale information.

ADA

ADA Seating

Castro Theatre Produced Events: Accessible seating is available for all shows at the Castro Theatre. The seating area is located on the orchestra level of the Theatre. ADA tickets can be purchased directly through our official online ticketing page for each event. ADA tickets are limited and fist come, first served. If you have tickets for a show but were unable to get an accessible seat, please reach out to contact@anotherplanetent.com to request accommodations.

Rental Events: As we allow outisde producers to rent the theatre, please utilize the event page listing you are interested in for accesseing ADA seating purchase information.

Contact

If you have a specific concern or accessibility request for an upcoming event, please contact us in advance so we can best accommodate your needs at contact@anotherplanetent.com.

Food & Beverage

The Castro Theatre offers a variety of snacks for purchase at our concession stands. A small personal food item is acceptable to bring into the theatre as well. The Castro Theatre has water for sale at concession stands along with a water fountain. We encourage you to bring a refillable water bottle. We offer variety of soft drinks for purchase. Alcohol, beer and wine are available to purchase for those that present a valid government issued ID stating you are over the age of 21 with a clearly legible photo, name and birthdate.

Before & After (Neighborhood)

There are many fantastic restaurants and bars in the neighborhood! Take a look here for a few options before or after your event. Hours vary, please reference business website for opening and closing times.

Other

Smoking

The Castro Theatre is a non-smoking facility.

Coat Check

The Castro Theatre unfortunately does not have a coat check. Sorry!

Restrooms

The Castro Theatre offers gender neutral, mens and womens restrooms in addition to an ADA accesible location.

Doors

The doors typically open one hour prior to show time, although this may vary from show to show. Please refer to the event page listing you are attending.

Age Restrictions

Unless otherwised stated, Castro Theatre events are all ages. If there is an age restriction, you must present a valid government issued ID stating you are over the events required age with a clearly legible photo, name and birthdate. Please refer to the event page listing you are interested in for confirmation.

Re-entry

Unless otherwised stated, no re-entry is permitted once you have entered the Theatre (ins & outs).

Mailing list

Step right up and add your email add the bottom of this page to be made aware of upcoming events.

Prohibited Items

Objects that can be used as projectiles, such as glow sticks and Poi Balls
Illegal substances
Alcohol (sold inside the venue)
Posters or Signs Larger than 8.5″x11″
Wallet chains or spikes
Professional video or audio recording equipment, including GoPros
Weapons of any kind
Professional still camera with detachable lens
Selfie sticks or handles
Tablets and iPads
Glass bottles, containers or cans
Fireworks
Balloons
Laser pointers
Large banners or posters
Skateboards, scooters or personal motorized vehicles
Strollers
Pets (with the exception of service animals)
Drones
Coolers
Umbrellas
Stickers
We reserve the right to prohibit additional items that may cause injury to others.

Permitted Items

Factory sealed water bottles
Personal food items
Empty Camelbak
Empty refillable water bottle
Personal sized bags, purses and backpacks
Personal cameras”